Legal Information

CRTC Licensing

Islandwave is a licensed telecommunications service provider under the Canadian Radio-television and Telecommunications Commission (CRTC). We operate in full compliance with all federal telecommunications regulations.

Industry Canada Compliance

All our equipment and installations comply with Industry Canada technical standards and electromagnetic compatibility requirements for safe operation.

Provincial Regulations

We operate in full compliance with British Columbia telecommunications regulations and consumer protection laws, ensuring your rights are protected.

Internet Code Rights

• • Right to cancel within 30 days without penalty
• • Clear and transparent billing practices
• • Protection against unauthorized charges
• • Right to accessible customer service
• • Guaranteed minimum service levels

Service Quality Standards

• • Compensation for extended service outages
• • Right to dispute resolution process
• • Protection of personal information
• • Fair and reasonable contract terms

PIPEDA Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and protect your personal information according to Canadian privacy laws.

Data Collection & Use

• • We collect only necessary information for service provision
• • Your data is never sold to third parties
• • You have the right to access and correct your information
• • Data is stored securely in Canadian facilities
• • We use industry-standard encryption and security measures

Service Agreement

By using Islandwave services, you agree to our Terms of Service, which outline the rights and responsibilities of both parties. Our terms are designed to be fair and transparent.

Acceptable Use Policy

Our Acceptable Use Policy ensures that all customers can enjoy reliable service. It prohibits activities that could harm our network or other users' experience.