Billing Support
Get help with your billing questions, payment options, account management, and legal information.
Payment Options
Online Payments
- • Credit/Debit Cards (Visa, MasterCard, Amex)
- • Online Banking
- • PayPal
- • Pre-authorized Debit (PAD)
Other Methods
- • Mail-in cheques
- • In-person at authorized retailers
- • Bank bill payment services
Billing Information
Billing Cycle
Bills are generated monthly on the same date each month. Your billing date is based on when your service was activated.
Payment is due 30 days from the bill date to avoid any service interruption.
Understanding Your Bill
- • Monthly service charges
- • Equipment rental fees
- • Taxes and regulatory fees
- • Usage charges (if applicable)
Need Help?
Email
josh@islandwave.ca
Hours
Mon-Fri 8AM-8PM
Common Questions
When is my payment due?
Payment is due 30 days from your bill date. You can find your due date on your monthly bill or in your online account.
What happens if I pay late?
A late payment fee may apply. Service may be suspended if payment is more than 30 days overdue.
Can I change my billing date?
Yes, contact our billing department to discuss changing your billing cycle date.
Account Access
Sign in to your customer portal to view bills, make payments, and manage your account.
Access Customer Portal